Refund policy
Last updated: July 16, 2026
This Return, Refund, and Exchange Policy applies to purchases made directly from Staypoollizer.com.
Purchases made through Amazon, eBay, or another authorized marketplace are subject to that marketplace's applicable return process and policies.
Standard Return Period
A standard return request must be submitted within thirty (30) calendar days after delivery.
To qualify for a standard return, the product must be:
- Unused
- Uninstalled
- Unmodified
- In substantially the same condition in which it was received
- Returned with all included product components and accessories
Proof of purchase or the original order number may be required.
A product that has been used or installed and is believed to contain a defect is not handled as a standard unused-product return. It may instead qualify for inspection, repair, replacement, or another applicable remedy under the Limited One-Year Warranty.
Return Authorization Is Required
Contact JCS Industries LLC and obtain return authorization before mailing any product.
Do not ship a product until the return request has been approved and return instructions have been provided.
Products mailed without prior authorization may be refused, delayed, or returned to the sender.
Marketplace Purchases
Standard returns for products purchased through Amazon, eBay, or another authorized marketplace must normally be initiated through the marketplace where the purchase was made.
Marketplace purchases remain subject to the marketplace's applicable return procedures, time limits, refund rules, and shipping requirements.
After the marketplace return period has expired, a product that may contain a defect can still be submitted to JCS Industries LLC for evaluation under the applicable Limited One-Year Warranty.
Marketplace warranty claims may continue through the marketplace messaging system so that communication and resolution remain documented.
Return Shipping for Standard Returns
For an approved standard return that is not caused by a product defect, shipping damage, an incorrect item, or another error by JCS Industries LLC, the customer is responsible for the return-shipping cost.
Shipping performed before authorization, expedited shipping, premium shipping services, packaging expenses, shipping insurance, customs charges, and brokerage charges are not reimbursable unless expressly approved in writing by JCS Industries LLC.
No restocking fee is charged for an approved standard return that satisfies the requirements of this policy.
Approved Return Address
After return authorization has been issued, approved returns will be directed to:
JCS Industries LLC
3455 North Canoe Creek Road
Kenansville, FL 34739
United States
Do not mail a product to this address until return authorization and shipping instructions have been provided.
Inspection of Returned Products
All returned products are inspected after receipt.
JCS Industries LLC may reduce or deny a refund when inspection shows that the product:
- Was used, installed, modified, damaged, or altered
- Is missing included components or accessories
- Was damaged because of inadequate or improper return handling
- Is not the same product associated with the original purchase
- Does not otherwise satisfy the requirements of this policy
Any refund adjustment will be based on the condition of the returned product, missing contents, the circumstances of the return, and applicable law.
Refunds
When an approved standard return is received and accepted after inspection, the refund will be issued to the original payment method within two (2) business days.
After JCS Industries LLC issues the refund, additional processing and posting time may be required by the customer's bank, credit-card company, marketplace, payment processor, or other financial institution.
JCS Industries LLC cannot control the amount of time required by a third-party financial institution or payment provider to post an approved refund after it has been issued.
Original expedited or premium shipping charges, packaging expenses, shipping insurance, customs charges, brokerage charges, and other non-refundable shipping-related expenses are not refunded unless required by applicable law or expressly approved by JCS Industries LLC.
Exchanges
Exchanges are accepted when authorized by JCS Industries LLC.
An exchange must be authorized before a product is returned.
Depending on product availability and the circumstances of the request, an exchange may be handled as:
- An approved return followed by a new order; or
- A direct replacement authorized by JCS Industries LLC.
Any price difference, additional shipping charge, or other amount associated with an exchange will be explained before the exchange is completed.
Incorrect Items and Order Errors
Contact JCS Industries LLC promptly if the wrong product or component was shipped or if an item is missing from the order.
Please provide the order number and clear photographs when reasonably requested so the issue can be verified and corrected.
When JCS Industries LLC confirms that the issue resulted from its error, it will provide appropriate shipping instructions and cover reasonable standard shipping required to correct the order.
Shipping Damage
Inspect the shipment promptly after delivery.
Contact JCS Industries LLC as soon as reasonably possible if the product or shipping package arrives visibly damaged.
Please retain:
- The product
- All included components and accessories
- The original shipping package
- Shipping labels
- Packing materials
Photographs of the product, shipping package, labels, packing materials, and visible damage may be required to support a carrier claim or determine the appropriate remedy.
Defective Products and Warranty Service
A product that has been used or installed and appears to contain a defect is not handled as a standard unused-product return.
The product may qualify for inspection, repair, replacement, or another applicable remedy under the Limited One-Year Warranty.
Contact JCS Industries LLC before mailing any product for warranty evaluation.
The Limited One-Year Warranty explains:
- What is covered
- What is excluded
- How to request warranty service
- Return-shipping responsibility
- Inspection requirements
- The applicable repair-or-replacement remedy
A warranty claim is separate from the standard 30-day return process and may require inspection before a remedy is determined.
Return Fraud and Product Substitution
JCS Industries LLC may deny a return, refund, exchange, or warranty claim when inspection or other available evidence reasonably indicates:
- Product substitution
- Return of a different or older product
- Return of a product that does not correspond to the original purchase
- Counterfeit goods
- Altered or falsified proof of purchase
- Misrepresentation of the product's condition
- Intentional damage or alteration
- Other return or warranty fraud
Nothing in this section limits any rights or remedies that cannot lawfully be limited.
Contact Information
Questions concerning a return, refund, exchange, shipping issue, incorrect item, shipping damage, or warranty claim may be submitted using the information below.
JCS Industries LLC
Manufacturer of Staypoollizer-branded products
3455 North Canoe Creek Road
Kenansville, FL 34739
United States
Email:
contact@jcscoinc.com
Phone:
(407) 556-6247