Staypoollizer Owner Support | Manufacturer Assistance
Support for every Staypoollizer owner.
Find the right instructions, troubleshoot with our support assistant, or get personal help from the manufacturer—whether you purchased from Amazon or directly from Staypoollizer.
Which Staypoollizer do you own?
Select the photograph matching your product. If you're unsure, contact us with a photograph and we'll help identify it.
Brass Swivel2.0 NXGEN · In-ground · Brass swivel connectorBrass swivel hose fitting, water level, mounting and parts
Quick Connect2.0 NXGEN · In-ground · Quick-connect hose fittingQuick-connect fitting, water shutoff, mounting and parts
Above Ground2.0 NXGEN · Above-ground pool top-rail mountingTop-rail fit, hose connections, water level and parts
OriginalOriginal Staypoollizer · Fixed frame and brass hose connectionOriginal fixed frame, water level and parts
Brass Swivel support
Choose a topic below. Instructions are specific to this Staypoollizer model.
Water level or shutoff
Adjust the float to the selected waterline. Continuous filling may replace ongoing pool water losses. If the water rises above the selected level and the unit is still adding water, turn OFF the faucet. For additional help, use the Service & Repair Guide.
Brass swivel / garden hose
Check hand-tight connection, washer contact and undamaged hose threads. Avoid aluminum hose ends. Do not remove the permanently installed NXGEN water inlet.
Mounting or replacement parts
Review the Service & Repair Guide and contact JCS with a photograph before selecting model-specific components.
Quick Connect support
Choose a topic below. Instructions are specific to this Staypoollizer model.
Water level or shutoff
If the unit is still adding water when the pool is above the selected level, turn OFF the faucet. Continuous flow while the level stays steady may be replacing lost water. For supervised troubleshooting, start with the Service & Repair Guide.
Quick-connect hose fitting
Check the external quick-connect coupling and the appropriate sealing components. The factory-installed internal NXGEN water inlet is not designed to be removed.
Mounting or replacement parts
Use the Service & Repair Guide for model-specific guidance before changing components.
Above Ground support
Choose a topic below. Instructions are specific to this Staypoollizer model.
Top rail or placement
This model is designed for an above-ground pool ledge or top rail. Confirm a secure placement and correct float waterline setting. See the Service & Repair Guide.
Hose connection and shutoff
Check the hose fitting and washer. If the unit is still adding water above the selected pool level, turn OFF the faucet and contact JCS for assistance. The permanently installed NXGEN inlet must not be removed.
Replacement components
Review model-specific parts and the Service & Repair Guide before ordering or replacing the tank assembly.
Original support
Choose a topic below. Instructions are specific to this Staypoollizer model.
Water level or shutoff
Set the float assembly at the desired waterline. If the unit is still adding water after the pool rises beyond that level, turn OFF the faucet and see the Service & Repair Guide.
Fixed frame or hose connection
The Original has a fixed frame and different inlet construction from NXGEN. Check the hose fitting, washer and mounting position; do not follow NXGEN-only nozzle procedures.
Parts or service
Use the Service & Repair Guide to identify suitable Original components.
Ask the Staypoollizer Support Assistant
For setup, finding the correct instructions, water-level adjustments, or an initial troubleshooting question, you can use the website chat assistant when it is available. Tell it which Staypoollizer model you own and describe what you are seeing. It can guide you to relevant manufacturer information without a Shopify purchase or support account.
Need personal assistance? Email contact@jcscoinc.com, especially when you need a product inspection, photo review, warranty decision or replacement assistance. AI chat does not approve claims or replace documented manufacturer correspondence.
Email Staypoollizer Support
Our primary support method is email: contact@jcscoinc.com. Email allows us to review the details, photographs, troubleshooting steps and follow-up in one documented conversation.
JCS Industries can review troubleshooting questions, product information, and requests for parts or warranty service. For help, include your model if known, a short description of the issue, and clear photos when relevant. If you purchased on Amazon, you may provide your Amazon order number as a reference. JCS will verify eligibility and any remedy case by case.
Your Staypoollizer customer account
Create or sign in to your free Staypoollizer account to manage your direct-store information. An Amazon purchase is not a Shopify order, and entering an Amazon order number does not automatically register your product or create a service case.
Purchased through Amazon?
This page provides optional manufacturer technical assistance. Amazon orders, returns, refunds, and Amazon customer-service requests remain subject to Amazon's own processes. Manufacturer assistance is not a condition for exercising Amazon return, refund, A-to-z or statutory rights.
Open Your Orders on Amazon · Limited One-Year Manufacturer Warranty
Service & Repair Information
Service information and rebuild kit guidance for existing Staypoollizer owners. Use this guide for replacement seals, rebuild kit installation, and maintenance support.